Delivery & Returns Information
Due to Covid, we are experiencing shipping delays, which are out of our control. This has meant extensive delays for both raw materials to our manufacturing facilities and deliveries to our customers. We assure you of our constant focus on finding solutions to mitigate the inconvenience to our valued customers and apologise for any delay.
Shipping is based on the delivery address and will be automatically
calculated for you when you go through the checkout process. The costs
below are an approximate indication of shipping costs:-
International orders may be subject to import duties or additional taxes, it is advisable to check before you place an order. Overseas orders, may take longer to be received, if order outside of the UK has not arrived within 28 days please contact our offices.
Whilst we make every effort to deliver goods on the day we specify, we cannot guarantee delivery on that day or accept liability for deliveries made outside this timescale. We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries.
If incorrect delivery information is provided and the items are lost or not returned to the manufacturer the customer is liable for full payment, if the goods are returned the customer shall receive a refund for the items but not the postage costs.
Where an incorrect address has been provided, SkinniesUK reserve the right to charge for any extra carriage costs incurred.
If the packaging is damaged or re-sealed we advise refusing the delivery, should you choose to accept delivery of damaged or re-sealed items they are not covered by our guarantee and should you find items missing or damaged Dermacea has no liability or duty to replace or refund your order?
We do not deliver to a PO Box address.
Returns PolicyWe offer an easy returns service. if you receive your products and they aren't right for you, this is not a problem, as long as all the packaging is unopened and intact and it is within our 14 days return period, we will accept the return. For items returned that are unwanted, we reserve the right to charge a 20% re-stocking fee.
Call Skinnies on 01562 884898 to arrange a return.
Please obtain proof of shipping or use a tracked service where proof of delivery can be obtained. Skinnies are not responsible for refunding or replacing goods not received without proof of shipping.
Please note, as our GARMENTS are a class 1 medical device, we cannot accept returns if the product has been opened or handled.
for damage, delivery discrepancy etc. should be made within 48 hours of
delivery, claims will not be accepted after this time. Please note we
cannot accept any claims for damage in transit
For faulty products please inform the company within 48 hours. Contact Skinnies on 01562 884898, to arrange a return and assessment of the garment. Upon completion of the assessment, if it is determined a manufacturing fault is a cause an exchange, refund or credit will be issued.
Damaged or Faulty products are required to be returned to the manufacturer, we cannot replace, refund or credit any item that has not been returned for assessment.
Where an order is placed without a specified colour Skinnies will select a neutral colour, if this colour is then rejected, it is the customer's responsibility to return the items unopened and in original condition. Orders from wholesale customers, Skinnies require the order to be returned, unopened and in original condition, following an inspection, a credit or refund will be issued.
Wholesale, retail orders or any organisation that either re-sells or hands the goods over to a third party, Skinnies are not responsible for damages, losses incurred or any other action by the third party. Skinnies will only contract with the account holder. Any issues need to be raised within 48 hours of receipt of goods and no returns will be accepted after 14 days.
Commercial customers are required to raise queries within a 30-day period after receipt of goods, thereafter, Dermacea Ltd will not be liable for any discrepancies.