Delivery Policy

Shipping is based on the delivery address and will be automatically calculated for you when you go through the checkout process. The costs below are an approximate indication of shipping costs:-

UK Standard: £4.99 | Spend over £50 and delivery is FREE
Europe, Northern Ireland and the Rest of the World Standard: £14.99 dependant on destination country | Spend over £200 and delivery is FREE
 
We can also offer quotes for faster deliveries on request. Please call us on 01562 884898 for a quote.

Whilst we make every effort to deliver goods on the day we specify, we cannot guarantee delivery on that day or accept liability for deliveries made outside this timescale. We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries.

When we deliver your items, you could be asked to sign for the goods to acknowledge that you have received them. If your goods fail to arrive within 28 days of dispatch, you will have the option of either a full refund or a replacement shipment as soon as we have investigated with the courier.

Where an incorrect address has been provided, SkinniesUK reserve the right to charge for any extra carriage costs incurred.

We do not to deliver to a PO Box address.

Returns Policy

We offer an easy returns service.  if you receive your products and they aren't right for you, this is not a problem, as long as all the packaging is unopened and intact and it is within our 14 days return period, we will accept them back.

call Skinnies on 01562 884898 to arrange a return.

Please obtain a proof of shipping or use a tracked service where a proof of delivery can be obtained.  Skinnies are not responsible for refunding or replacing goods not received with no proof of shipping.

 

Please note, as our products are a class 1 medical device, we cannot accept returns if the product has been opened or handled.
 

Claims for damage, delivery discrepancy etc. should be made within 48 hours of delivery, claims will not be accepted after this time. Please note we cannot accept any claims for damage in transit

For faulty products please tell us within 48 hours. Please contact Skinnies on 01562 884898, to arrange return and assessment of the garment. On completion of the assessment, if it is determined a manufacturing fault is the cause of the problem an exchange, refund or credit will be issued immediately.


Where an incorrect address has been given to Skinniesuk with the order we reserve the right to charge for any extra costs incurred.

Where an order is placed without a specified colour Skinnies will select a neutral colour, if this colour if then regected, it is the customers responsibility to return the items un opened and in original condition in addition  orders from a wholesale customer, Skinnies require the order to be returned, un opend and in original condition, following an inspection a credit or refund will be issued.

Wholesale, retail orders or any organisation that either re-sells or hands the goods over to a third party, Skinnies are not responsible for damages, loses incurred or any other action by the third party. Skinnies will only contract with the account holder.  Any issues need to be raised within 48 hours of receipt of goods and no returns will be accepted after 14 days.